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Patient & Resident Satisfaction | Service Excellence

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HCAHPS - Patient Satisfaction Scores for Hospitals 2017  Editor's Pick

Use the Find and Compare hospitals tab to view patient satisfaction survey ratings and opinions by hospital inpatients across the US. Side by side comparisons for 3 hospitals at a time, 2016-2017 data. Find out how many patients would recommend their hospital, and the percent who give their hospital a 9 or 10 score. Voluntary hospital participation. Federal government oversees the HCAHPS survey process (H-Caps) - Hospital Consumer Assessment of Healthcare Providers and Systems

Patients' Online Physician Ratings and Quality of Care: CABG

This article, by Okike, Peter-Gibb et al, published in the Journal of Medical Internet Research, Dec. 13, 2016, concludes: no correlation between patients' online rating and risk-adjusted mortality rates. Median number of reviews per doctor was only 4. Study based on 590 surgeons performing coronary artery bypass graft (CABG) surgery in 5 large states. See the abstract at this link, through PubMed

Patients' ratings of their health care are not associated with technical quality of care

This article, by Chang, Shekelle et al, published in the Annals of Internal Medicine, May 2, 2006, concludes: Assessments of quality of care should include both patient evaluations and independent assessments of technical quality. Study based on adults 65 years and older. See the abstract at this link, through PubMed

Other Helpful Listings

California: CalHospitalCompare.org - Hospital Quality Ratings & Patient Satisfaction  Editor's Pick

CA hospital quality ratings for heart care, hip and knee, gall bladder, surgery volume, pneumonia, COPD, stroke, preventing surgical infections & complications, maternity care, emergency department and patient opinion ratings; some mortality/survival rates. Dates of data are unclear, but may be back to 2012 or 2015. Compare hospitals side by side to find Superior Hospitals. Hospitals may be the best in one area but not in another. When viewing hospital report, click on View All, or you'll miss most of the information. Cal Hospital Compare is supported by Truven Health Analytics

Illinois Hospital and Ambulatory Surgery Center Ratings and Prices (IDPH)

Compare IL hospitals on heart attack, heart failure, pneumonia, surgical infection prevention, knee arthroscopy, cardiac surgery, safety measures, infection rates, some survival information, patient satisfaction, more. See volume and 2015 median charges (closest you'll get to average cost) for selected types of inpatients (e.g. birth, c-section, appendectomy, COPD, gall bladder), and outpatients at ambulatory surgery centers (such as bunionectomy, hernia repair, colonoscopy, lens, lumpectomy, tonsillectomy). May get a full report for one hospital at a time, or one measure at a time for multiple hospitals side-by-side, with state averages. Hospital Report Card by IL Dept. of Public Health (IDPH) for all IL cities incl. Chicago area, Peoria, Rockford, Springfield, Champaign. Updated 2017, using 2015 data

Iowa Hospital Quality, Safety and Satisfaction Ratings

Compare Iowa hospitals on heart care, pneumonia, readmissions, patient safety (including deaths of patients who were unlikely to die during hospitalization); stroke; surgical care, complications and deaths; maternity; infection prevention and more. Patient satisfaction ratings also shown. Interactive report only. Extremely slow to operate, since you can't compare hospitals side-by-side, nor get a full hospital report at once. Select the Iowa Report Table of Contents to find which measures show hospital names. 2018 Iowa Report by the Iowa Healthcare Collaborative (based in Des Moines, IA) uses 2015-2016 data

Minnesota Nursing Home Report Card  Editor's Pick

Hands down, this is the best state report card for nursing homes. Easy to use. Compare nursing homes in whatever zip code region you specify, according to your top 3 favorite criteria. Simple 5-star comparison system. Shows Family Satisfaction, Quality of Life, Quality of Care, Staff turnover & hours of direct care, private rooms and more. MN survey inspection reports are linked. Daily room rates shown for each nursing home, although the case mix table is complicated. Click on the nursing home's name to get the details. MN Dept. of Health site updated 2017

Nevada Hospital Ratings and Patient Satisfaction Scores

Nevada Hospital Association shows NV hospital performance ratings on Emergency care, Heart care, pneumonia, stroke, COPD, hip and knee, infections, plus patient opinion ratings. Shows 2015 data (or later). Some measures may be the same as at CMS HospitalCompare website, but dates may vary. Scores also for adverse events, surgical complications, mortality, readmissions. Consumers may view 3 hospitals side-by-side. Volume levels for certain procedures are given, but mislabeled to read that lower volume is better.

Ohio - Compare Long-Term Care Facility Quality Ratings & Cost  Editor's Pick

State government site (ohio.gov) with side-by-side comparisons of OH nursing homes. Shows family and resident satisfaction, detailed inspection survey reports, and the cost for private pay (rate per day). Easy to navigate. Has 12 specialty categories to make your search easier - such as Alzheimer's care, bariatric, dialysis, advanced wound care, spinal cord injury, TBI, or ventilator care. Can sort results by highest ratings from residents. Links also provided to Assisted Living and Home Health searches in Ohio. Includes 2015 inspections

Rhode Island Nursing Home Resident and Family Satisfaction 2016

Look for the nursing homes that scored 3 diamonds (statistically better) on both resident and family satisfaction in Rhode Island. Survey measures quality of care, quality of life, services, Overall Satisfaction and whether they Recommend the facility. Nine nursing facilities scored substantially better than average on overall satisfaction and recommendations by both family and residents. Bed size shown. Easy to read. Updated April 2017

Top Performers - Why Not the Best Hospitals (IPRO)

Side-by-side comparison tool of 4500 US hospitals called Why Not the Best? Using current data from the CMS Hospital Compare website, this tool helps people compare overall and composite performance on heart failure, heart attack, pneumonia, surgical infection prevention, and patient satisfaction, and identifies the top 1% of hospitals. Easy to use, but geared to health care professionals to improve hospital performance.Created by the Commonwealth Fund, transferred to IPRO in Jan. 2015

VA Hospital, Medical Facility Quality and Satisfaction Reports

The Veterans Affairs Office of Inspector General (OIG) makes its VA Medical Center reports available online. Titles include Combined Assessment Program or Community Based Outpatient Clinic Reviews; Audits; or Healthcare Inspections. Listed by date; use filters on right to select location. Topics include quality ratings and patient safety, consumer satisfaction & experience of care, nursing home contracts, screening and/or treatment times, volumes and more. Updated 2017

Wisconsin CheckPoint - Hospital Ratings and Patient Opinions  Editor's Pick

Compare hospital quality performance and patient satisfaction ratings for 125 hospitals in WI. Topics: heart attack, heart failure, pneumonia, surgical infection prevention and survvival for hip, knee surgery, heart, vascular, other cardiac, colon surgery and hysterectomy; patient safety practices, incidental appendectomy rate; deaths data. See how many patients would definitely recommend the hospital. Most data are from 2015-2016. Wisconsin Hospital Association makes quarterly updates. Even though the clinical topic list is sketchy (such as Bones and Digestive), WHA receives Editor's Pick for going beyond CMS measures, for showing all hospitals side-by-side, consumer ease in getting a free comprehensive quality report for one hospital, staying current, and showing comparisons to the benchmark best in the state

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