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Hospital Ratings from Patients & Consumers - Satisfaction Scores - free

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Compare Hospitals at Why Not the Best? (IPRO)  Editor's Pick

If you could choose only one website to check hospital ratings, this might be it. Shows trends and in many cases which hospital has the best performance in the country. Currently using 2014-2015 data for most measures. Some measure are older. Heart care, pneumonia, surgery, patient satisfaction, survival rates (mortality) and more. Trends are shown for many hospitals, and you might be able to find Top Performers in the country at this website. Operated by IPRO

Hospital Compare - hospitalcompare.hhs.gov (all states) - Hospital star ratings, complications  Editor's Pick

Federal government gives 1 to 5 stars and compares hospital ratings for heart attack (AMI), heart failure, pneumonia, COPD, stroke, and preventing surgery infections and other complications in 2014-2015. Includes death rate comparisons from heart failure, heart attack, pneumonia, and readmission rates. Click on Timely & Effective Care, or Complications. Shows patient satisfaction HCAHPS ratings. Editor's Pick because the government standardized its ratings for all hospitals, and most ratings are based on more than just Medicare patients. Small volume hospitals will not show data for some measures. Be sure to click on Show Graphs. New Overall Star Ratings in 2016 are controversial

HCAHPS - Patient Satisfaction Scores for Hospitals 2015  Editor's Pick

Use the Find and Compare hospitals tab to view patient satisfaction survey ratings and opinions by hospital inpatients across the US. Side by side comparisons for 3 hospitals at a time, 2014-2015 data. Find out how many patients would recommend their hospital, and the percent who give their hospital a 9 or 10 score. Voluntary hospital participation. Federal government oversees the HCAHPS survey process (H-Caps) - Hospital Consumer Assessment of Healthcare Providers and Systems, available since 2008; updated 2015

HealthInsight: National Rankings for Hospitals (all states)  Editor's Pick

Overall hospital rankings based on a summary of readmissions, mortality, AMI (heart attack), heart failure, stroke, blood clot, surgical infection prevention rankings, plus patient opinions and more. Health Insight, a project of Utah, New Mexico and Nevada, developed a helpful composite ranking for nearly every hospital in the nation, using at least 30 national CMS measures and satisfaction ratings from inpatients. Results shown by state. Easier to use than the federal HospitalCompare website, but less detail. Updated with 2014-2015 data

Hospital Patient Satisfaction Ratings - AboutHealthSatisfaction.org

Easy to use website lets consumers find satisfaction ratings and recommendations given by hospital inpatients. Uses the same HCAHPS data as the federal HospitalCompare website (10 measures), but users can compare more than 3 hospitals at once, and easily cross state lines; visually easier to read. Dates are not clear and may not be as recent as the national government site. Created by IPRO, a not-for-profit healthcare consulting organization based in New York

Healthgrades - Hospital Awards for Patient Experience, 2015

List of 452 hospitals that achieved the 2015 Healthgrades Outstanding Patient Experience Award™, representing the top 15% of hospitals nationally. Data from 2013 patient satisfaction survey responses: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey

Press Ganey Guardian of Excellence Awards, 2015 - hospital client awards

Press Ganey's list of Guardian of Excellence Awards in Patient Experience, and Clinical Quality were awarded to client hospitals who performed in the top 5% for the year. List also shows top 5% for Employee Engagement and Physician Engagement

Top 125 Hospitals in Major Metro Areas (Consumers' Checkbook Guide)

Find 125 top-rated hospitals in 53 major cities and metropolitan areas(from a sample of 1467 eligible hospitals), sorted by state. Click on the US map. Hospital death rates and complication rates for Medicare patients (2003 to 2006 data), over 17,000 physician opinions (6% survey response rate), patient ratings (2007) and heart and pneumonia scores for 2007 were used to select the hospitals. Physician choices for top hospitals in cancer care, heart care, so-called mystery diagnoses, neurosurgery, and eyes are also shown in the Doctors' Faves box (scroll down), and includes Mayo Clinic (Rochester), who otherwise does not qualify for the list, due to location. Consumers' Checkbook, an independent, nonprofit consumer organization, makes this list available through AARP. Pub. March 2009

Top Performers - Why Not the Best Hospitals (IPRO)

Side-by-side comparison tool of 4500 US hospitals called Why Not the Best? Using current data from the CMS Hospital Compare website, this tool helps people compare overall and composite performance on heart failure, heart attack, pneumonia, surgical infection prevention, and patient satisfaction, and identifies the top 1% of hospitals. Easy to use, but geared to health care professionals to improve hospital performance.Created by the Commonwealth Fund, transferred to IPRO in Jan. 2015

VA Hospital, Medical Facility Quality and Satisfaction Reports

The Veterans Affairs Office of Inspector General (OIG) makes its VA Medical Center reports available online. Titles include Combined Assessment Program or Community Based Outpatient Clinic Reviews; Audits; or Healthcare Inspections. Listed by date. Topics include quality ratings and patient safety, consumer satisfaction & experience of care, nursing home contracts, screening and/or treatment times, volumes and more. Updated 2013

Other Helpful Listings

Consumer Choice Awards (2015-2016) by NRC - hospitals

The National Research Corporation lists the winners of its annual Consumer Choice Awards for most-preferred hospitals in selected markets. Winners were determined by general consumer perceptions on hospital quality and image in NRC's annual Healthcare Market Guide ticker study. 2015/16 winners

Dartmouth-Hitchcock Quality Reports - Self-Reported

Dartmouth-Hitchcock Medical Center (Lebanon, NH) (dhmc.org) provides an extensive set of reports on hospital quality and patient satisfaction for cancer care and surgery, heart conditions, bypass & angioplasty; hip and knee replacements; gastric bypass, diabetes, maternity and newborn care and more. Some data are 2007, rather than 2008 or 2009. Average charges also provided at this site

North Shore Long Island Jewish Quality Ratings - Self-Reported

North Shore LIJ Health System voluntarily reports its quality and/or HCAHPS patient satisfaction scores for 10 NY hospitals: Long Island Jewish, North Shore University, Staten Island University, Forest Hills, Franklin, Glen Cove, Huntington, Plainview, Southside and Syosset Hospital. Topics include heart care including cardiac bypass and angioplasty survival data; pneumonia, infections, joint replacement comparisons, infections, stroke care. Report is very candid and current

Patients' ratings of their health care are not associated with technical quality of care

This article, by Chang, Shekelle et al, published in the Annals of Internal Medicine, May 2, 2006, concludes: Assessments of quality of care should include both patient evaluations and independent assessments of technical quality. Study based on adults 65 years and older. See the abstract at this link, through PubMed

Press Ganey Pinnacle of Excellence Awards - 2015 Client Recognition

The Pinnacle of Excellence Awards from Press Ganey Associates, Inc are given to their top 3 client hospitals who have maintained highest performance in Press Ganey patient satisfaction, or clinical quality, or employee or physician engagement, for at least 3 years in a row

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