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Patient Satisfaction Surveys - State-level reports (hospital)

Primary Listings

Arkansas Hospital Volumes, Prices, Quality Ratings - by name of hospital

Find average charges (a proxy for average costs) for 40 common hospitalizations at specific AR hospitals by Clicking on INPATIENT PRICING after you've selected your hospital. Price List varies by hospital, but may include maternity and childbirth, stroke, chest pain, stomach disorders, back pain, nutritional problems (diabetes), blood infection (septicemia), rehabilitation, heart attack, cardiac cath, drug coated stent, congestive heart failure, kidney failure, urinary infection, COPD, pneumonia, total hip or knee replacement surgery, hysterectomy, psychiatric care, ventilator support and more. Note: Definitions conflict for whether data such as Volumes are Medicare-only, or reflect all patients. To find quality scores on heart attack, heart failure, pneumonia or surgical infections, and patient opinions, click on QUALITY at each hospital's page. Hospital Consumer Assist is provided by the Arkansas Hospital Association. Prices from 2007; Quality and Patient Satisfaction scores are more current, using 2009 ratings

California: www.CalHospitalCompare.org - Hospital Quality Ratings & Patient Satisfaction  Editor's Pick

CA hospital quality ratings for heart attack, heart failure, heart bypass surgery (including mortality/ survival rate), pneumonia, ICU mortality rate, preventing surgical infections & complications, maternity care (e.g. breast-feeding and c-sections), and patient opinion ratings. Most data from 2008 to 2009, but some date to 2003. Compare 5 hospitals at once to find Superior Hospitals. Consumers may be surprised at the number of times they see a Poor performance rating. When viewing hospital report, click on View All, or you'll miss half the information. Web site by the California HealthCare Foundation (CHCF) in partnership with UCSF and CHART

Illinois Hospital and Ambulatory Surgery Center Ratings and Prices (IDPH)

Compare IL hospitals on heart attack, heart failure, pneumonia, surgical infection prevention, knee arthroscopy, cardiac surgery, safety measures, infection rates, some survival information, patient satisfaction, more. See volume and 2015 median charges (closest you'll get to average cost) for selected types of inpatients (e.g. birth, c-section, appendectomy, COPD, gall bladder), and outpatients at ambulatory surgery centers (such as bunionectomy, hernia repair, colonoscopy, lens, lumpectomy, tonsillectomy). May get a full report for one hospital at a time, or one measure at a time for multiple hospitals side-by-side, with state averages. Hospital Report Card by IL Dept. of Public Health (IDPH) for all IL cities incl. Chicago area, Peoria, Rockford, Springfield, Champaign. Updated 2017, using 2015 data

Indiana Hospital Consumer Reports and Ratings

IN hospital accreditation status, state inspection surveys, substantiated complaints, number of employees (2006). Scroll to the bottom of individual hospital reports to access Hospital Quality Alliance performance ratings on heart and pneumonia care, surgical infection prevention, and patient satisfaction (current to 2008, same topics found on the HospitalCompare website). See one hospital at a time. IN State Dept. of Health

Maryland Hospital Quality Ratings (MHCC)

Overall consumer satisfaction, and Quality Data on common groups of illnesses or conditions for which people are hospitalized in Maryland. Topics include infections, heart conditions, pneumonia, COPD, hip and knee surgery, imaging, stroke, maternity and newborn care, and more. Click on details to see raw scores, since symbols can be confusing. MD Hospital Guide shows 2015-2016 data, pub. by MD Health Care Commission

Michigan Hospital Prices, Patient Opinion and Quality Ratings

Michigan Hospital Association's Keystone Center web site shows Medicare charges, and how much Medicare pays after they apply federal discounts (for an idea of average cost) and volumes for the top 50 most common inpatient and 50 outpatient services at nonprofit hospitals. Includes services like clinic visit (without the doctor's charge), ER visit, MRI, CT scan, ultrasound. Inpatient conditions like stroke, hip, knee or ankle surgery, GI problems, psych admission, heart problems also show average Medicare charges. Compare quality of Emergency transfers from critical access hospitals in rural areas. Patient Satisfaction (HCAHPS) and Quality ratings like those at CMS hospital compare are listed for heart attack, heart failure, pneumonia and surgical infection prevention, except the dates may be older here and no side-by-side comparisons. Prices from 2010-2011, one hospital at a time

Minnesota Hospital Quality and Patient Satisfaction Ratings, 2013

Compare MN hospital ratings for heart attacks, heart failure, pneumonia, surgical care, infection prevention for knee surgery and hysterectomy, and patient recommendations. Similar to performance ratings available at the federal CMS site, but consumers can compare all MN hospitals at once. Excludes mortality comparisons. A joint effort between the Minnesota Hospital Association and its QIO (Stratis Health), 2010-2011 clinical data; patient ratings to 2012

Nevada Hospital Ratings and Patient Satisfaction Scores

Nevada Hospital Association shows NV hospital performance ratings on Heart attack, heart failure, pneumonia and surgical infection prevention, plus patient opinion ratings. Shows 2010 data for same hospital performance measures as CMS HospitalCompare website (no composite scores). Newer scores have been added for sentinel events (e.g. mistakes in the hospital) - three pages worth of information. Consumers may view all hospitals in the state side-by-side

North Carolina Hospital Ratings and Patient Satisfaction

Compare NC hospital performance (grouped by region) for patient recommendations (HCAHPS), Heart Attack, Heart Failure, Pneumonia and Surgical Infection Prevention. Similar information is at the federal HospitalCompare site, but here all hospitals are side-by-side and may be easier to see by region. Consumers can choose graphs, tables of scores, trends, overall ratings and detailed questions. Site by the North Carolina Hospital Association. Data are current to 2009 or 2010

Oregon Hospital Quality Ratings (heart, pneumonia, surgery, satisfaction scores)

Oregon's hospital association (OAHHS) provides almost the same information here as reported for the national HospitalCompare website, but the site is easier to use, since it shows the data all at once across the state. Four types of quality measures are shown: heart attack, heart failure, pneumonia and hospital infections (surgery); plus patient satisfaction scores; Medicare mortality (death) rates and readmission rates for heart attack, heart failure or pneumonia. Most data from 2009-2010

Pennsylvania - Hospital Quality Ratings & Patient Opinions (PHCQA)

Compare PA hospitals side-by-side for heart failure, heart attack, pneumonia, cancer care, stroke, surgical infection prevention, Emergency Room, patient satisfaction (Consumer Assessment) and more. Similar info at the CMS HospitalCompare (dates may vary), but this may be easier to use and more than 3 hospitals can be compared at once; 2014-2015 data. Pennsylvania Health Care Quality Alliance (PHCQA) now merged with the Health Care Improvement Foundation, includes the PA Hospital Association (HAP), the Blue Cross Plans, the PA Medical Society and others

Rhode Island Hospital Inpatient Satisfaction, 2015

Patient satisfaction with individual Rhode Island hospitals is shown in the last columns. Quality scores also included. Published in Nov. 2016 with 2015 data. Website by the RI Department of Health

South Dakota Hospital Quality Ratings and Patient Opinions - free

Compare quality of SD hospitals on heart attack, heart failure care, pneumonia, infections and complications in surgery patients, patient satisfaction recommendations, children's asthma (limited data); MRI, Mammogram, CT and other imaging scans; ER care, stroke, hip and knee ratings, some pregnancy & delivery scores. Readmission and survival ratings are also shown for heart and pneumonia. Site by SDAHO (hospital association) generally shows 2012-2013 data. Same data as reported to CMS HospitalCompare (time periods may differ), but here all hospitals are side-by-side. State average, national avg and best 10% scores are shown. Easy to use, can sort to get best scoring hospitals on top

Utah Hospital Patient Satisfaction Scores (2010)

Utah's 2011 Consumer Satisfaction Report compares UT hospitals on how high patients rate the hospital overall and whether they would recommend it to others. Quarterly data from 2010, vs. 1 year at the federal HospitalCompare HCAHPS site. Details also shown for doctor and nurse communication and explanations, cleanliness, quiet, pain control and more. By UT Dept. of Health

Washington Hospital Quality Ratings and Satisfaction Levels

Compare WA hospital scores for Surgical Infections (cardiac surgery, orthopedics, hysterectomy) Heart Attack, Heart Failure, Pneumonia, childrens Asthma Care, and patient opinions. Mortality (survival) data for heart care and pneumonia. Consumers can find some of this information at the federal HospitalCompare site, but here all hospitals are side-by-side and may be easier to see. Most data are up to 2011; Washington State Hospital Association

Wisconsin CheckPoint - Hospital Ratings and Patient Opinions  Editor's Pick

Compare hospital quality performance and patient satisfaction ratings for 125 hospitals in WI. Topics: heart attack, heart failure, pneumonia, surgical infection prevention and survvival for hip, knee surgery, heart, vascular, other cardiac, colon surgery and hysterectomy; patient safety practices, incidental appendectomy rate; deaths data. See how many patients would definitely recommend the hospital. Most data in January 2010 update are from 2008-2009. Wisconsin Hospital Association makes quarterly updates. Even though the clinical topic list is sketchy (such as Bones and Digestive), WHA receives Editor's Pick for going beyond CMS measures, for showing all hospitals side-by-side, consumer ease in getting a free comprehensive quality report for one hospital, staying current, and showing comparisons to the benchmark best in the state

Other Helpful Listings

Iowa Hospital Quality, Safety and Satisfaction Ratings 2011  Editor's Pick

Compare Iowa hospitals on heart care, pneumonia, readmissions, patient safety (including deaths of patients who were unlikely to die during hospitalization in [low-mortality DRGs]); surgical care, including survival rates (mortality info) for hip replacement surgery; infection prevention and more. Patient satisfaction recommendations and ratings also shown. Interactive report only; must be familiar with drop-down menus. Use the Table of Contents to find which measures show hospital names, rather than state averages. 2011 Iowa Report by the Iowa Healthcare Collaborative (based in Des Moines, IA) uses 2009 and 2010 data

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