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When Things Go Wrong: Responding to Adverse Events (pdf)

“When Things Go Wrong: Responding to Adverse Events” was prepared by the Harvard teaching hospitals. It explains how to communicate with patients about serious medical errors and adverse events. Includes elements of a hospital incident policy, sample script for communicating with patients, supporting the staff, support to families; and extensive bibliography. Published by the Massachusetts Coalition for the Prevention of Medical Errors (, 42 pages, March 2006. Classic publication

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