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HCAHPS – Patient Survey Ratings for Hospitals 2021

Find patient survey ratings for hospitals in 2021. Compare HCAHPS patient satisfaction scores. The time periods represented in the data are very difficult to find, so we have removed Editor’s Pick. (We think the period is 3rd and 4th Quarters of 2020, as of the October 2021 report.) Nonetheless, this site is still one of the best for hospital comparisons. Compare 3 hospitals at a time, side by side. Find out how many patients would recommend their hospital, and the percent who give their hospital a 9 or 10 score. Voluntary hospital participation. Federal government oversees the HCAHPS survey process (H-Caps) – Hospital Consumer Assessment of Healthcare Providers and Systems. Hospital Compare became part of Care Compare at Medicare on December 1, 2020.

Hospital Ratings at HealthGrades (all states) 2023

HealthGrades Hospital Ratings (5-star, 3-star, 1-star) for 2023 on over 30 diseases & inpatient procedures: Stroke, back surgery, COPD, diabetes, gall bladder surgery, bowel obstruction, GI Bleed, hip fracture repair, hip replacement, total knee replacement, prostate removal, TURP, hysterectomy (listed under gynecologic surgeries), respiratory failure, pneumonia, cardiac bypass, heart attack, heart failure, angioplasty, defibrillator, pacemaker, valve surgery, sepsis, pancreatitis, pulmonary embolism, abdominal aneurysm, stomach surgery, peripheral vascular bypass & more. Probably Medicare-only data for most conditions, although some states provide maternity, appendectomy, and bariatric surgery (gastric bypass) data. More extensive list than the federal government’s site. Publicly-traded company. Most data in 2023 ratings are from Medicare patients, from 2018 to 2020. Patient satisfaction ratings (2020-2021 data) are featured by HealthGrades. One hospital at time, unfortunately. No longer Editor’s Pick, since HealthGrades removed the 3-year patient volume, and actual mortality or complication rates compared to predicted. Mostly, the site shows which ratings awards were given to the hospital by HealthGrades – a fee likely was required for publicizing the award.

England – Hospital surveys of adult inpatients and children

Survey of thousands of adult patients and children at England’s NHS hospital trusts shows consumer satisfaction with the care they received. Compare NHS Trusts in many (but not all) of the surveys. Recent surveys published in 2020, 2021 and 2022 cover Maternity care, Adult Inpatient, Covid inpatients, children and young people’s care, Community Mental Health, Urgent Care and Emergency Care. From the UKĀ  Care Quality Commission.

Healthgrades – Hospital Awards for Outstanding Patient Experience, 2022

List of 399 hospitals that achieved the 2022 Healthgrades Outstanding Patient Experience Award™, representing the top 15% of hospitals nationally. Data from January 2022 patient satisfaction survey responses reflect discharges from July 2020 to March 2021: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. For the first time, the period covered includes the Covid pandemic. Published June 2022.

Press Ganey Guardian of Excellence Awards, 2021 – hospital client awards

Press Ganey’s list of Guardian of Excellence 2021 Awards in Patient Experience, and Clinical Quality were awarded to client hospitals who performed in the top 5% for the year. List also shows top 5% of their clients for Employee Engagement and Physician Engagement. Announced November 2021.

VA (veterans) Hospitals and Clinics – Wait Times, Satisfaction and Quality Scores Editor's Pick

Compare VA hospitals and clinics on wait times, patient satisfaction and quality scores. Detailed ratings on all of the Veterans Health Administration hospitals using current data. Easy to compare waiting time and access for VA clinics in your area, crossing state lines. Very quick to find how long you might have to wait for primary care, mental health, or other specialty appointments, or whether you can get an appointment at all. Satisfaction ratings, and ratings of outpatient care (depression, heart care, diabetes, cancer screening, smoking cessation, flu vaccination). Access and waiting times are updated for 2022. For comparisons to private hospitals and nursing homes, the VA provides links to the federal HospitalCompare and NursingHomeCompare sites. Website is very user friendly for all types of VA clinics, hospitals, nursing homes. Editor’s Pick.

VA Hospital, Medical Facility Inspection Reports

Find VA hospital and medical facility inspection reports. The Veterans Affairs Office of Inspector General (OIG) makes its VA Medical Center inspection reports available online. Types of reports include audits, healthcare investigations, inspections and more. Outpatient clinics and nursing homes are included. Listed by date; use filters on right within each category to select location. Updated 2022.

Other Helpful Listings

Hospital Compare – at medicare.gov (all states) Hospital star ratings, complications Editor's Pick

Visit Hospital Compare to find hospital star ratings and complications for hospitals in all states. Compare 3 hospitals at one time. Federal government (at medicare.gov) gives 1 to 5 stars and compares hospital ratings for heart attack (AMI), heart failure, pneumonia, COPD, stroke, hip & knee, preventing infections and surgical complications, timeliness of Emergency (ER) dept., use of medical imaging. Most data are from calendar 2021, but may vary by measure. Includes death rate comparisons from heart failure, heart attack, pneumonia, COPD, stroke, CABG; and return to hospital (readmission) rates. Click on Timely & Effective Care, or Complications. Shows patient satisfaction HCAHPS ratings (patient experience opinions) from 2021. Some info on colonoscopies and cataracts. Editor’s Pick because it’s the best of what is out there. The federal government standardized broad ratings for all hospitals, and most ratings are based on more than just Medicare patients. Small volume hospitals will not show data for some measures. Graphs are no longer available. Today’s stars may reflect older data than shown at the website. Read the fine print. Updated October 2022.

NRC Top Hospitals for Consumer Loyalty – 2022

NRC Health lists 100 winners of its 2022 Consumer Loyalty Awards for most often mentioned hospitals by consumers in selected markets. Ten hospitals are named as “Best in Class”. Market survey was conducted between April 2021 and March 2022, during the 2nd year of the pandemic. NRC Health is formerly the National Research Corporation. Announced August 2022.

Patients’ ratings of hospital care are associated with technical quality of care

This article, Patients’ ratings of hospital care are associated with technical quality of care, concludes that patient experience is generally correlated with the quality of care provided. Study was based on a study of 4605 hospitals in 2011. Article by Stein, Day, et al, published in the American Journal of Medical Quality, July-August 2015. Full article linked.

Press Ganey Pinnacle of Excellence Awards – 2021 Client Recognition

The Pinnacle of Excellence 2021 Awards from Press Ganey Associates, Inc are given to their top client hospitals who have maintained highest performance in Press Ganey patient experience / satisfaction, or employee or physician engagement, for at least 3 years in a row.

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