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Compare Hospitals at Why Not the Best? (IPRO) Editor's Pick

WhyNotTheBest.org is a helpful website to compare hospitals and check ratings, although the number of measures is few. Allows comparisons within a state, up to 70 hospitals at a time. Currently using 2017-2018 data for most measures. Some measure are older. Emergency room care, blood clots, infections, influenza vaccination, patient satisfaction, survival rates (mortality for heart care, pneumonia, COPD and stroke), readmissions, old charges from 2011 and more. Must SCROLL in the measures selected box, to find all the other kinds of reports and measures that don’t readily appear. Trends are shown for many hospitals, and you might be able to find Top Performers in the country at this website. Operated by IPRO

HCAHPS – Patient Satisfaction Scores for Hospitals 2019 Editor's Pick

Use the Find and Compare hospitals tab to view patient satisfaction survey ratings and opinions by hospital inpatients across the US. Side by side comparisons for 3 hospitals at a time, 2017-2018 data. Find out how many patients would recommend their hospital, and the percent who give their hospital a 9 or 10 score. Voluntary hospital participation. Federal government oversees the HCAHPS survey process (H-Caps) – Hospital Consumer Assessment of Healthcare Providers and Systems

HealthInsight: National Rankings for Hospitals (all states)

Overall hospital rankings based on a summary of patient experience (satisfaction), hospital infections, mortality (for heart attack, heart failure and pneumonia) and readmissions. Health Insight, a project of Oregon, Utah, New Mexico and Nevada, developed a helpful composite ranking for nearly every hospital in the nation, using national CMS measures and satisfaction ratings from inpatients. Performance on preventing infections contributes 45% to the hospital’s national ranking. Patient experience results contribute 35% to the score. Results shown by state. Easier to use than the federal HospitalCompare website, but less detail. Dates are from admissions primarily in 2017.

Hospital Ratings at HealthGrades (all states) 2019

Hospital Ratings (5-star, 3-star, 1-star) for over 30 diseases & inpatient procedures: Stroke, back surgery, COPD, diabetes, gall bladder surgery, bowel obstruction, GI Bleed, hip fracture repair, hip replacement, total knee replacement, prostate removal, TURP, hysterectomy (listed under gynecologic surgeries), respiratory failure, pneumonia, cardiac bypass, heart attack, heart failure, angioplasty, defibrillator, pacemaker, valve surgery, sepsis, pancreatitis, pulmonary embolism, abdominal aneurysm, stomach surgery, peripheral vascular bypass & more. Probably Medicare-only data for most conditions, although some states provide maternity, appendectomy, and bariatric surgery (gastric bypass) data. More extensive list than the federal government’s site. Publicly-traded company. Most data in 2019 ratings are from Medicare patients, from 2015 to 2017. Patient satisfaction ratings (2017 data) are featured by HealthGrades. One hospital at time, unfortunately. No longer Editor’s Pick, since HealthGrades removed the 3-year patient volume, and actual mortality or complication rates compared to predicted. Mostly, the site shows which ratings awards were given to the hospital by HealthGrades – a fee likely was required for publicizing the award.

England – Hospital surveys of adult inpatients and children

Survey of thousands of patients at England’s NHS hospital trusts shows consumer satisfaction with the care they received. Recent surveys published in 2018 and 2019 cover Maternity care, Adult Inpatient, and Community Mental Health. Surveys published in 2017 on Emergency Department, children and young people’s care.  Older data on ambulance and outpatient care.

Healthgrades – Hospital Awards for Outstanding Patient Experience, 2018

List of 439 hospitals that achieved the 2018 Healthgrades Outstanding Patient Experience Award™, representing the top 15% of hospitals nationally. Data from April 2016-March 2017 patient satisfaction survey responses: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Six states had no winner this year.

Press Ganey Guardian of Excellence Awards, 2018 – hospital client awards

Press Ganey’s list of Guardian of Excellence Awards in Patient Experience, and Clinical Quality were awarded to client hospitals who performed in the top 5% for the year. List also shows top 5% for Employee Engagement and Physician Engagement

VA (veterans) Hospitals and Clinics – Access Wait Times and Quality Scores Editor's Pick

Detailed ratings to compare all of the Veterans Health Administration hospitals using current data. Easy to compare waiting time and access for VA clinics in your area, crossing state lines. Access and waiting times are updated for 2019. Very quick to find how long you might have to wait for primary care, mental health, or other specialty appointments. Satisfaction ratings, and ratings of outpatient care.  For comparisons to private hospitals and nursing homes, the VA provides links to the federal HospitalCompare and NursingHomeCompare sites. New website is very user friendly for all types of VA clinics, hospitals, nursing homes. Editor’s Pick.

VA Hospital, Medical Facility Quality and Satisfaction Reports

The Veterans Affairs Office of Inspector General (OIG) makes its VA Medical Center oversight reports available online. Titles include Combined Assessment Program or Community Based Outpatient Clinic Reviews; Audits; or Healthcare Inspections. Listed by date; use filters on right within each category to select location. Topics include quality ratings and patient safety, consumer satisfaction & experience of care, nursing home contracts, screening and/or treatment times, volumes and more. Updated 2019

Other Helpful Listings

Consumer Approved Awards (2018-2019) by NRC – hospitals

The National Research Corporation lists 20 winners of its annual Consumer Approved Awards for most-preferred hospitals in selected markets. Winners were determined by using Net Promoter Scores in NRC’s annual Healthcare study. 2018/19 winners

Hospital Compare – at medicare.gov (all states) Hospital star ratings, complications Editor's Pick

Federal government gives 1 to 5 stars and compares hospital ratings for heart attack (AMI), heart failure, pneumonia, COPD, stroke, hip & knee, preventing surgery infections, timeliness of Emergency (ER) dept., use of medical imaging in 2017 – 2018. Includes death rate comparisons from heart failure, heart attack, pneumonia, COPD, stroke, CABG; and return to hospital (readmission) rates. Click on Timely & Effective Care, or Complications. Shows patient satisfaction HCAHPS ratings from 2017 – 2018. Some info on colonoscopies and cataracts. Editor’s Pick because the government standardized broad ratings for all hospitals, and most ratings are based on more than just Medicare patients. However, it is still complicated. Small volume hospitals will not show data for some measures. Be sure to click on Show Graphs or View More Details. Today’s stars may reflect older data than shown at the website. Read the fine print

Patients’ ratings of hospital care are associated with technical quality of care

This article, Patients’ ratings of hospital care are associated with technical quality of care, by Stein, Day, et al, published in the American Journal of Medical Quality, April 2014, concludes patient experience is generally correlated with the quality of care provided. Study based on a study of 4605 hospitals in 2011. Full article link

Press Ganey Pinnacle of Excellence Awards – 2017 Client Recognition

The Pinnacle of Excellence Awards from Press Ganey Associates, Inc are given to their top client hospitals who have maintained highest performance in Press Ganey patient satisfaction, or clinical quality, or employee or physician engagement, for at least 3 years in a row

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