Find patient survey ratings for hospitals in 2021. Compare HCAHPS patient satisfaction scores. The time periods represented in the data are very difficult to find, so we have removed Editor’s Pick. (We think the period is 3rd and 4th Quarters of 2020, as of the October 2021 report.) Nonetheless, this site is still one of the best for hospital comparisons. Compare 3 hospitals at a time, side by side. Find out how many patients would recommend their hospital, and the percent who give their hospital a 9 or 10 score. Voluntary hospital participation. Federal government oversees the HCAHPS survey process (H-Caps) – Hospital Consumer Assessment of Healthcare Providers and Systems. Hospital Compare became part of Care Compare at Medicare on December 1, 2020.
HealthGrades Hospital Ratings (5-star, 3-star, 1-star) for 2021 on over 30 diseases & inpatient procedures: Stroke, back surgery, COPD, diabetes, gall bladder surgery, bowel obstruction, GI Bleed, hip fracture repair, hip replacement, total knee replacement, prostate removal, TURP, hysterectomy (listed under gynecologic surgeries), respiratory failure, pneumonia, cardiac bypass, heart attack, heart failure, angioplasty, defibrillator, pacemaker, valve surgery, sepsis, pancreatitis, pulmonary embolism, abdominal aneurysm, stomach surgery, peripheral vascular bypass & more. Probably Medicare-only data for most conditions, although some states provide maternity, appendectomy, and bariatric surgery (gastric bypass) data. More extensive list than the federal government’s site. Publicly-traded company. Most data in 2021 ratings are from Medicare patients, from 2017 to 2019. Patient satisfaction ratings (2019 data) are featured by HealthGrades. One hospital at time, unfortunately. No longer Editor’s Pick, since HealthGrades removed the 3-year patient volume, and actual mortality or complication rates compared to predicted. Mostly, the site shows which ratings awards were given to the hospital by HealthGrades – a fee likely was required for publicizing the award.
Survey of thousands of adult patients and children at England’s NHS hospital trusts shows consumer satisfaction with the care they received. Compare NHS Trusts in many (but not all) of the surveys. Recent surveys published in 2020 and 2021 cover Maternity care, Adult Inpatient, Covid inpatients, Community Mental Health, Urgent Care and Emergency Care. Older data on children and young people’s care; ambulance and outpatient care. From the Care Quality Commission.
List of 417 hospitals that achieved the 2021 Healthgrades Outstanding Patient Experience Award™, representing the top 15% of hospitals nationally. Data from January 2021 patient satisfaction survey responses reflect discharges from calendar year 2019: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. As a reminder, the period covered is pre-pandemic. Published May 2021.
Press Ganey’s list of Guardian of Excellence 2021 Awards in Patient Experience, and Clinical Quality were awarded to client hospitals who performed in the top 5% for the year. List also shows top 5% of their clients for Employee Engagement and Physician Engagement. Announced November 2021.
Compare VA hospitals and clinics on wait times, patient satisfaction and quality scores. Detailed ratings on all of the Veterans Health Administration hospitals using current data. Easy to compare waiting time and access for VA clinics in your area, crossing state lines. Very quick to find how long you might have to wait for primary care, mental health, or other specialty appointments, or whether you can get an appointment at all. Satisfaction ratings, and ratings of outpatient care (depression, heart care, diabetes, cancer screening, smoking cessation, flu vaccination). Access and waiting times are updated for 2021. For comparisons to private hospitals and nursing homes, the VA provides links to the federal HospitalCompare and NursingHomeCompare sites. Website is very user friendly for all types of VA clinics, hospitals, nursing homes. Editor’s Pick.
Find VA hospital and medical facility inspection reports. The Veterans Affairs Office of Inspector General (OIG) makes its VA Medical Center inspection reports available online. Types of reports include audits, healthcare investigations, inspections and more. Outpatient clinics and nursing homes are included. Listed by date; use filters on right within each category to select location. Updated 2021.
Visit Hospital Compare to find hospital star ratings and complications for hospitals in all states. Compare 3 hospitals at one time. Federal government (at medicare.gov) gives 1 to 5 stars and compares hospital ratings for heart attack (AMI), heart failure, pneumonia, COPD, stroke, hip & knee, preventing infections and surgical complications, timeliness of Emergency (ER) dept., use of medical imaging. Most data are from calendar 2019, but may vary by measure. Includes death rate comparisons from heart failure, heart attack, pneumonia, COPD, stroke, CABG; and return to hospital (readmission) rates. Click on Timely & Effective Care, or Complications. Shows patient satisfaction HCAHPS ratings (patient experience opinions) from 2019. Some info on colonoscopies and cataracts. Editor’s Pick because it’s the best of what is out there. The federal government standardized broad ratings for all hospitals, and most ratings are based on more than just Medicare patients. Small volume hospitals will not show data for some measures. Graphs are no longer available. Today’s stars may reflect older data than shown at the website. Read the fine print. Updated 2021.
NRC Health lists 100 winners of its 2021 Consumer Loyalty Awards for most often mentioned hospitals by consumers in selected markets. Ten hospitals are named as “Best in Class”. Market survey was conducted between April 2020 and March 2021, during the pandemic. NRC Health is formerly the National Research Corporation. Announced August 2021.
This article, Patients’ ratings of hospital care are associated with technical quality of care, concludes that patient experience is generally correlated with the quality of care provided. Study was based on a study of 4605 hospitals in 2011. Article by Stein, Day, et al, published in the American Journal of Medical Quality, April 2014. Full article linked.
The Pinnacle of Excellence 2021 Awards from Press Ganey Associates, Inc are given to their top client hospitals who have maintained highest performance in Press Ganey patient experience / satisfaction, or employee or physician engagement, for at least 3 years in a row.