See 2017 (11th Annual) Trust Index by ReviveHealth (TN), for overall trust levels by physicians and health systems who contract with major health insurance plans. Scroll to Past Trust Index Reports to find specific company ratings contained in the older 2015 (9th Annual) payor survey. Composite Trust scores for BCBS, Anthem/WellPoint, Aetna, Humana, Cigna, United HealthCare. BlueCross BlueShield came out on top with physicians in 2015. Reports for 2016 and 2017 lack specific company ratings. Trust Index may have been discontinued.
Find out how a sample of 6000 physicians rate Blue Cross, Aetna, CIGNA, Harvard Pilgrim, Medical Mutual of Ohio, Kaiser, Oxford, Humana, HealthNet and UnitedHealthcare health insurance companies (payers). On a scale of 1 (low) to 5 (high), the best can only muster a 3.3 overall rating. Scores indicate how easy a health plan is to do business with. By Medscape. Last Pub. 2014. No updates available
Find HMO and health insurance plan complaints in Illinois for 2018. Click on Consumer Complaint Reports and select Complaint Ratio Reports to find rate of complaints for health insurance companies. HMO complaints are separate from Individual plans and Group health plan complaints. The worst HMO complaint ratio for 2018 in plans that had at least $200 million in premiums, was Health Alliance Medical Plans (over 6% market share); six of the largest HMOs had no complaints in 2018. Other HMOs include Aetna, Celtic, Cigna, Health Alliance, United Healthcare (IL and Midwest). For Group Health coverage, the worst 2018 complaint ratio of the large plans was United Healthcare Insurance Company of IL (over 7% market share). The most common insurance complaints overall were about claims handling. Complaint record from 2018 is supplied by the Illinois Dept. of Insurance.