See 2017 (11th Annual) Trust Index by ReviveHealth (TN), for overall trust levels by physicians and health systems who contract with major health insurance plans. Scroll to Past Trust Index Reports to find specific company ratings contained in the older 2015 (9th Annual) payor survey. Composite Trust scores for BCBS, Anthem/WellPoint, Aetna, Humana, Cigna, United HealthCare. BlueCross BlueShield came out on top with physicians in 2015. Reports for 2016 and 2017 lack specific company ratings. Trust Index may have been discontinued.
Find out how a sample of 6000 physicians rate Blue Cross, Aetna, CIGNA, Harvard Pilgrim, Medical Mutual of Ohio, Kaiser, Oxford, Humana, HealthNet and UnitedHealthcare health insurance companies (payers). On a scale of 1 (low) to 5 (high), the best can only muster a 3.3 overall rating. Scores indicate how easy a health plan is to do business with. By Medscape. Last Pub. 2014. No updates available
Click on Consumer Complaint Reports and select Complaint Ratio Reports to find rate of complaints for health insurance companies. HMO complaints are separate from Individual plans and Group health plan complaints. Worst HMO complaint ratio for 2017 in plans that had at least 10,000 enrollees, was Humana Health Plan; best HMO complaint records were Delta Dental and Health Care Service Corporation (Blue Cross Blue Shield of IL). Complaint record from 2017, supplied by the Illinois Dept. of Insurance. Other HMOs include Aetna, Celtic, Cigna, Health Alliance, United Healthcare (IL and Midwest). For Group Health coverage, the worst 2017 complaints per 10,000 policies for plans enrolling at least 100,000 people were UnitedHealthcare Insurance Company of River Valley United’s Illinois plan. The most common HMO, group and individual plan complaints were about claims handling.