Patients’ Online Physician Ratings and Quality of Care article, by Okike, Peter-Gibb et al, published in the Journal of Medical Internet Research, Dec. 13, 2016, concludes: no correlation between patients’ online rating and risk-adjusted mortality rates. Median number of reviews per doctor was only 4. Study based on 590 surgeons performing coronary artery bypass graft (CABG) surgery in 5 large states. See the abstract at this link, through PubMed
AHRQ collection of over 40 sample consumer reports that compare quality of doctors, surgeons, hospitals, nursing homes, health insurance plans, home health, hospice, dialysis and others. Grouped by category. Target user: those who develop report cards. Created by the Agency for Healthcare Research and Quality. Most links updated in 2015 or 2016; health plan reports updated 2019
Key article: Hospital performance evaluation: What data do we want, how do we get it, and how should we use it? Paper by Mehrotra, Lee and Dudley, UCSF, June 2003, gives some history regarding public reporting of quality, and provides perspective. PDF
Three part series on Best Practices in Public Reporting, by Judith Hibbard and Shoshanna Sofaer, 2010. Focuses on healthcare quality reports. Content reviewed in 2017 and 2018. Published by AHRQ.
“The Giant Awakens” is a classic report that addresses consumer demand for clinical quality. This report by VHA (now Vizient) was truly one of the most remarkable research reports in the field of consumers and healthcare quality. Given its date (2000 Research Series), it could be considered a ground-breaking classic. Although performance has improved in many areas since 2000, more leaders reading this report and asking some tough questions, can only help organizations improve at a faster rate. While the report is no longer available online, this summary is.
Find Model Public Report Elements: A Sampler, from AHRQ. Final Report addresses important considerations for professionals who are creating public reporting Web sites, with the goal to facilitate Web site design improvement. Examples included are better practices or common practices, since it is not yet possible to delineate best practices in the area of public reporting. AHRQ Publication No. 10-0088, prepared by R Adams Dudley, Judith Hibbard, Shoshanna Sofaer, et al, November 2011
Find New York statewide HMO comparison ratings for 2019. Compare over 20 HMO, PPO or Medicaid managed health insurance plans in NY: Aetna, Affinity, Amida, CDPHP, Crystal Run, CGLIC/CHLIC, Empire Blue Cross Blue Shield, Excellus, Fidelis, GHI or HIP (EmblemHealth), HealthNow New York, Healthfirst, Hudson, Independent Health, MVP, MetroPlus, Molina, Oscar, Oxford, TONY (Total Care Plus), UnitedHealthcare, Univera, VNSNY State, WellCare, YourCare. Topics include member satisfaction, opinions about access, cardiovascular care, diabetes care, mental health, maternal health & much more. Actual scores shown on the statewide report. Regional reports show general star level. Consumers can sort the health plans by highest overall performance. Prepared by the state of New York for 2019, using 2018 member data. health.ny.gov
GAO report analyzes nursing home quality as of 2014, compared to earlier years. Nursing Home complaints are up, but citations for serious deficiencies are down. This 52-page report by the Government Accounting Office (GAO 16-33) is meant more for healthcare leaders and policy-makers, than for consumers. See Appendix section (beginning page 37) to find out how your state compares. Complaints are counted per nursing home, but not standardized to size. Quality measures and nurse staffing are also analyzed by state. GAO recommends closer tracking and auditing. Report dated October 2015. An update published in September 2018 is also available from GAO at https://www.gao.gov/products/GAO-18-694T.
See our main page for public reporting of quality ratings and comparisons for individual hospitals, nursing homes, health insurance plans, and other health care services. Check your physician’s credentials and doctor’s license in this category